Chief Operating Officer

Company Profile

·         Founded in 2017, the company operates globally across North America, Europe, and Asia. It has rapidly expanded its user base and product offerings.

·         A Series B scale-up in the cryptocurrency trading sector, the company provides advanced tools and automated strategies for global traders. With over $50 million in funding, it continues to grow its presence in the digital asset market.

·         The company offers a subscription-based model targeting retail, professional and institutional clients, providing trading bots, portfolio management tools, and analytics tailored for large-scale trading. Initially retail-focused, the company has expanded to serve B2B markets, including professional traders and institutional investors.

·         As part of its ongoing expansion, the company is seeking a Chief Operating Officer, a newly created role to lead and structure its operational processes.

Position Overview

·         As Chief Operating Officer (COO), you will act as the operational backbone of the company—driving day-to-day execution, cross-functional alignment, and strategic delivery.

·         You’ll report directly to the CEO and have direct leadership over the Customer Experience and Analytics teams. Finance and Legal will report directly to the CEO, while maintaining a dotted-line relationship with the COO for operational coordination and planning.

·         This is a mission-critical leadership role suited to someone who combines strategic insight with rigorous execution. You will translate company-wide goals into actionable plans, manage executive-level priorities, and ensure measurable progress on key initiatives.

Key Responsibilities

Strategy Execution & Operational Leadership

·         Translate business strategy into executable operating plans, KPIs, and OKRs

·         Own the rhythm of business: lead planning cycles, coordinate cross-functional execution, and track progress against strategic goals

·         Drive C-level agenda and coordination, ensuring efficient leadership decision-making and accountability

·         Identify and eliminate operational inefficiencies, improve speed, scalability, and unit economics

Functional Oversight

·         Directly lead and structure: Customer Experience and Analytics

·         Collaborate closely with: Finance and Legal (dotted-line), which report directly to the CEO

·         Build scalable operational systems and team rituals that support sustainable growth

·         Champion cross-functional collaboration across Product, Engineering, Growth, and Compliance

·         Mentor and support the development of department heads across operational functions

Customer Experience & Analytics (Primary Focus)

Customer Experience

·         Build and lead the Customer Experience function, including support operations, user success, and service design

·         Oversee support operations focused on responsiveness, satisfaction, and self-service enablement

·         Champion customer-centricity across the company, embedding user feedback into product and strategy

·         Introduce automation and tooling to scale support without compromising quality

Analytics

·         Establish and scale the Analytics function to enable data-driven decision-making across all teams—both internal operations and customer-facing functions

·         Deliver actionable insights to guide prioritization, product strategy, and continuous improvement

·         Embed performance metrics and customer insights into company-wide planning and reporting

Data, Reporting & Performance Management

·         Define and maintain company-wide KPIs (e.g., CAC, LTV, churn, SLA performance, support efficiency)

·         Develop dashboards, reporting cadences, and data-informed decision frameworks

·         Support quarterly and annual planning cycles with clear measurement systems

·         Ensure alignment between customer data, operational execution, and strategic objectives

Cross-Functional Coordination (Including Dotted-Line Collaboration)

·         Collaborate with Finance and Legal (direct reports to the CEO) to support strategic planning, compliance, and internal controls

·         Ensure these functions are integrated into planning cycles and broader business rhythms

·         Facilitate alignment between Finance, Legal, and operational departments (e.g., Product, Engineering, Growth)

·         Support budgeting, risk mitigation, regulatory compliance, and investor reporting in partnership with the CEO and functional leads

·         Stay informed on crypto compliance frameworks (KYC, AML, GDPR, etc.) and ensure alignment with evolving regulations

Candidate Profile

Requirements

·         7+ years in senior operations, general management, or COO-level roles in high-growth tech environments (preferably in crypto/trading, fintech/SaaS, or B2C/B2B/SME sectors)

·         Proven success managing multiple functions, including customer experience, analytics, and operational scaling

·         Exceptional planning and execution skills—able to translate strategic vision into operational outcomes

·         Strong grasp of metrics, reporting, and scalable business systems

·         Experience working cross-functionally with product, engineering, and marketing teams

·         Excellent leadership, communication, and talent development abilities

·         Fluent in English (C1+)

Preferred Qualifications

·         Experience with regulated fintech/crypto products and compliance (e.g., KYC, AML, GDPR, MiCA)

·         Proven, hands-on experience in building or scaling Customer Experience and Analytics functions from early stages

·         Track record in both retail and/or B2B, SME, or SaaS business models

·         Previous C-level leadership, including board and investor-facing responsibilities

·         Experience leading distributed or remote-first teams

·         Background in both consulting and in-house operational roles is a plus

Why Us?

·         Series B Momentum: Join a well-funded scale-up with global traction and ambitious growth

·         Impact at Scale: Lead operations that touch tens of thousands of users worldwide

·         High-Ownership Culture: Work in a fast-paced, product-led environment that values autonomy and accountability

·         Strategic Role: Influence major company decisions and shape our evolution from scale-up to further maturity

·         Remote-First Team: Collaborate with a diverse, international team with flexibility in work style and location

·         Mission-Driven: Help democratize and simplify crypto trading for a global audience

Location & Work Mode

·         Hybrid options in Spain (Barcelona), Estonia (Tallinn), or Cyprus (relocation supported)

·         Remote-first roles available across EU and UK&I, with occasional business travel to company hubs