Chief Customer Support Officer

Requirements

• Proven work experience as a CEO or Head of Client Relationship/Customer Support Management or similar role equivalent;

• Solid background in customer acquisition strategies;

• Strong knowledge of CRM systems and principles: particularly customer life-cycle touch-points such as email, SMS, calls and more;

• Technical expertise with CRM and analytical systems;

• Knowledge of communicative with calls, email, SMS, chats, messengers methods and best practices;

• Sales experience;

• English B2-C1 level;

• Desire to relocate to Cyprus.

Responsibilities

• Monitoring customer relationships with existing and new customers through CRM systems;

• Ensure the CRM system provides an effective sales funnel;

• Develop and implement marketing techniques and strategies that will drive new customers;

• Manage the Registrations, Retention, Activation, Reactivation, depositing and other CRM strategies;

• Suggest new methods to address customers’ needs;

• Assist with organizing promotional events to reach prospective customers;

• Conduct Contact Center research to follow trends and competition.

Benefits

☘️ An exciting and challenging job in a fast-growing holding, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more;
🤝🏻 Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
🧑🏻‍💻 Modern corporate equipment based on macOS or Windows and additional equipment are provided;
🏖 Paid vacations, sick leave, personal events days, days off;
💵 Referral program — enjoy cooperation with your colleagues and get the bonus;
📚 Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;
🎯 Rewards program for mentoring and coaching colleagues;
🗣 Free internal English courses;
✈️ In-house Travel Service;
🦄 Multiple internal activities: online platform for employees with quests, gamification, presents and news, PIN-UP clubs for movie / book / pets lovers and more;
🎳 Other benefits could be added based on your location.