Business Analyst (CRM Core)

We’re looking for a Business Analyst to own CRM Core — the very foundation of our CRM processes. This includes the core entities inside the CRM (tasks, queues, task creation and distribution to agents, the core CRM interface, etc.). Our CRM is a high-load system with complex, intertwined logic.

You’ll work with multiple stakeholders, keeping everyone aligned and providing instant support when needed, while also ensuring the CRM is designed for the long term

Challenges that await you:

• Managing CRM Core features: tasks, queues, task distribution, and the core interface

• Gathering, analyzing, and documenting business requirements from multiple stakeholders

• Asking the right questions to clarify needs and defining clear, logical solution structures

• Writing concise, well-structured specifications and ensuring they’re understood by the team

• Overseeing features end-to-end — from discovery to production release

• Tracking timelines and coordinating with developers, QA, and other teams

• Working on medium- to large-scale initiatives, such as refactoring core processes or launching significant features within an existing product

What makes you a great fit:

• Proven experience in business analysis — gathering requirements, defining solutions, and writing clear documentation

• Experience delivering medium or large projects (e.g., core process refactoring, launching complex features in existing products)

• Strong technical mindset — understanding how product decisions impact system architecture, including aspects like sync/async flows, microservices, and integrations

• Ability to coordinate work with multiple stakeholders and balance competing priorities

• Basic project management skills — ensuring features are delivered on time and to scope

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Cyprus, Spain, Serbia or Mexico — with assistance for the employee and their family 

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave