Account Manager

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth.

Regular tasks 

• Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration

• Develop and maintain strategic relationships with enterprise customers to drive revenue growth and achieve targets across the assigned customer portfolio.

• Foster and maintain strong client relationships built on trust, transparency, and mutual respect.

• Proactively identify and pursue upsell and cross-sell opportunities within existing accounts

• Conduct regular business reviews with clients to understand their evolving needs and ensure they are aligned with PayDo’s recent developments. 

• Effectively communicate PayDo’s unique value propositions to customers across the assigned portfolio and skillfully address objections to drive volume growth and retention.

• Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.

• Monitor key performance indicators (KPIs) and metrics to track accounts’ growth, satisfaction levels, and potential risks.

• Collaborate and liaise with cross-functional teams on behalf of the customer to ensure a seamless client experience, including but not limited to IT, compliance, settings, payments and finance teams, proactively resolve bottlenecks.  

• Monitor customers’ activity on an ongoing basis and proactively address any unusual changes in customers’ activity

• Report on the KPIs completion and other tasks assigned to the KAM on a monthly basis to the line manager, according to the standard procedure

• Assists with the article preparation and updates on Confluence upon the manager’s request

• Mentor the newcomers, conduct shadow sessions and training upon finalisation of the probation period.

• Proactively gather customers’ feedback regarding the product, service, and, if viable, convert it into actionable items for the other teams (subject to line manager approval).

• Gather industry trends and insights from the customers, partners, network and share the knowledge within the team.

• Maintain high standards of professional conduct and ethics in alignment with the company’s core values and principles.

Skills & Requirements

• Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consultant (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities

• Good understanding of Fintech

• Experience in onboarding clients for the merchant accounts

• Proactive approach

• Excellent communication and self-management skills, result-oriented

• Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian

As a plus

• Compliance certifications, Legal background

• Experience in acquiring

• We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.

• Take initiative and act before being told.

• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.

• Regular Performance Reviews Based on KPIs – for your professional growth.