Technical Support Specialist

We’re looking for a Middle Technical Support Specialist to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

Responsibilities

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues

• Administer user accounts, groups, and permissions within Google Workspace

• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)

• Execute basic tasks related to VPN configuration, access management, and account migrations

• Contribute to task automation by developing scripts and configuring systems

• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

Requirements

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer

• Basic knowledge of Linux command-line tools, with willingness to expand expertise

• Understanding of networking fundamentals, access controls, and VPNs at a basic level

• Strong interpersonal and communication skills, with a structured and user-focused approach to support

• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative

• Interest in DevOps, IT infrastructure, or systems administration as a career path

We offer

• Long-term service agreement contract with QIC

• We are diverse – our digital nomads work remotely from 25 different countries

• Payment in US dollars monthly to your bank account using SWIFT

• Full-time remote, work schedule: 5 days per week, Sunday to Thursday

• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days

• Performance reviews are conducted twice a year, with the possibility of a raise in March and September

• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar