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This job has been archived and is no longer active.
36 000$ / year
LiFE in the Air is an aviation technology company on a mission to transform the in-flight experience into a dynamic retail environment. By bridging the gap between airlines, passengers, and third-party vendors, LiFE enables new ancillary revenue opportunities that enhance passenger satisfaction while boosting carrier profitability.
Our modular, plug-and-play solutions are designed to integrate seamlessly into existing onboard systems, ensuring fast and frictionless implementation. Whether through post-departure seat upgrades, retail offerings, or loyalty-enhancing experiences, LiFE empowers airlines to unlock the full commercial potential of every seat on every flight.
With a strong commitment to simplicity, flexibility, and innovation, LiFE in the Air is shaping the next generation of onboard commerce, where every mile is a monetizable moment.
We are seeking a proactive, multilingual Customer Success Manager based in LATAM to act as our local representative for airline partners across the region. You will serve as the frontline liaison between LiFE and our customers, ensuring the smooth adoption of solutions, timely issue resolution, and delivering exceptional service. You’ll work closely with internal product, support, and engineering teams to translate partner needs into scalable, repeatable outcomes.
You are a natural problem-solver who thrives in fast-paced, cross-functional environments.
You’re passionate about delivering great customer experiences and know how to balance customer needs with internal resources and priorities.
You’re comfortable managing operational complexity and enjoy bringing order to ambiguity.
You are bilingual or trilingual and know how to communicate with empathy and clarity across languages, cultures, and technical levels.
You're excited by the idea of helping build a next-generation onboard retail platform—and being the go-to person in your region to make it a success.
Build strong relationships with airline stakeholders and technology partners
Act as the primary point of contact for operational inquiries and escalations
Support account management with ongoing airline engagement and troubleshooting
Collaborate with global teams to allocate resources and monitor delivery timelines
Break down complex tasks into manageable components and track progress via tools like YouTrack or JIRA
Participate in and document sprint planning, backlog grooming, and release cycles
Define and manage service objectives in coordination with internal and external stakeholders
Prioritize and sequence work across teams and initiatives
Assist in onboarding new customers and managing post-launch operations
Resolve communication challenges and conflicts between internal teams and external partners
Proactively manage and align expectations across multiple stakeholders
Monitor service-level agreements (SLAs), troubleshoot issues, and track resolution times
Support implementation and updates of product development frameworks across remote, multilingual teams
Help manage release cycles and quality assurance for ongoing projects
Analyze and triage customer requests, escalating to technical teams as needed
Assist in automating documentation using AI tools (e.g., meeting transcripts, call summaries)
Maintain structured documentation across multiple concurrent projects
Based in LATAM
Native or fluent in Spanish
Professional proficiency in English (Russian is a strong plus)
3+ years in customer success, support, or client-facing roles
Experience in fast-paced environments such as SaaS, aviation tech, or telecom
Proficient with issue tracking/project management tools (YouTrack, JIRA, Trello, etc.)
Strong written and verbal communication skills across technical and non-technical audiences
Comfortable working with globally distributed teams across time zones
Ability to travel periodically for onsite support, training, and relationship building
Experience supporting digital payment, POS, or retail systems
Knowledge of aviation operations, airline IT, or in-flight retail workflows
Background in supporting product rollouts in transportation, fintech, or mobility sectors
Hands-on experience with CRM or ticketing platforms
Be part of a fast-scaling aviation tech startup shaping the future of onboard retail
Work with talented, global teams across Europe, Asia, LATAM, and North America
Make a direct impact on airline operations and passenger satisfaction
Life in the Air inc.
At LiFE in the Air, our innovative digital solutions empower airlines to enhance passenger experience and maximize onboard ancillary revenue.
Archived on: 1/14/2026
